Privacy Policy

Privacy and Cookie Policy

This Privacy Policy describes how Nastymutts (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.https://nastymuttsuk.com/ (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law. You should check this page periodically to ensure you are happy with any updates.

What Personal Information We Collect

We collect and use personal information depending on how you interact with our Site and Services. "Personal information" refers to information that can identify or be linked to you as an individual. The types of personal information we collect may include:

  • Contact details such as name, address, phone number, and email.
  • Order information such as billing address, shipping address, payment confirmation, and order history.
  • Account information such as username, password, and security questions.
  • Customer support information provided through communications with us.
  • Demographic information such as postcode, preferences, and interests.
  • Usage data including IP address, browser type, and interactions with our Site.
  • Other relevant information such as information related to customer surveys and/or offers.

How We Collect Personal Information

We collect personal information in the following ways:

  • Information You Provide: When you create an account, place an order, or contact us through customer support.
  • Automatically: Through cookies, pixels, and similar technologies that collect usage data.
  • Third Parties: We may obtain personal information from vendors and service providers who help us provide services (e.g., payment processors, shipping providers, Shopify).

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: To process your payments, fulfill your orders, manage returns, and communicate with you regarding your account or orders.
  • Internal Record Keeping: To maintain records of your transactions and preferences.
  • Marketing and Promotions: To send promotional emails about new products, special offers, or other information we believe you may find interesting. You can opt-out at any time.
  • Improving Services: To analyze website traffic, improve our products and services, and customize the website according to your interests.
  • Security and Fraud Prevention: To protect your account and our Site from unauthorized access or malicious activity.

How We Use Cookies

Cookies are small files that help us recognize your device and tailor our Site to your needs. We use cookies to:

  • Track Website Usage: Analyze how visitors use the Site, which helps us improve the user experience.
  • Store Preferences: Save your settings and preferences for future visits.
  • Enhance Website Functionality: Allow certain features, such as remembering your shopping cart.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, declining cookies may limit your ability to use certain features of the Site.

For detailed information on the cookies we use, please refer to the Shopify Cookie Policy.

Links to Other Websites

Our Site may contain links to other websites of interest. Once you leave our Site, we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

How We Share Your Information

We may disclose your personal information in the following situations:

  • Service Providers: We share information with third parties that perform services on our behalf, such as payment processors, shipping companies, and IT support.
  • Business Transactions: In the event of a business transaction, such as a merger or acquisition, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose information to comply with legal obligations or to enforce our terms of service.
  • Marketing Partners: With your consent, we may share your information with business partners for marketing and promotional purposes.

We do not sell or share your personal information with third parties for their own marketing purposes without your explicit consent.

Security and Retention of Your Information

We are committed to ensuring that your personal information is secure. We have implemented physical, electronic, and managerial safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the security of your information.

We will retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Opt-Out: Direct us not to sell or share your personal information.
  • Right to Withdraw Consent: Revoke consent for the processing of your personal information.
  • Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [your email address]. We may require proof of identity before processing your request.

Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete that information.

International Users

Your information may be transferred, stored, and processed outside your country of residence. If we transfer your personal information out of Europe, we will rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Nastymutts
51 Cleveland Gardens, NW2 1EA, London, England
Email: support@nastymuttsuk.com